FAQ's
Frequently Asked Questions
At Buddy’s Flower Service, we’re committed to making your shopping experience as seamless as possible. Below are answers to some of the most common questions we receive about our products, shipping, delivery, returns, and payments. If you don’t see your question here, feel free to Contact Us and we’ll be happy to help!
Products
THCa (tetrahydrocannabinolic acid) is a non-psychoactive cannabinoid found in raw cannabis. It only converts to THC (the psychoactive compound) when heated. THCa offers potential wellness benefits without the high associated with THC.
Yes! All our products are third-party lab-tested to ensure quality, safety, and compliance with federal and state regulations. You can rest assured knowing you’re getting premium products that meet the highest standards.
We offer a wide range of THCa products, including flower, edibles, tinctures, topicals, vape cartridges, and accessories. Browse our Shop for the full selection.
Shipping and Delivery
We currently deliver to Wilmington, NC, and surrounding areas. You can check your delivery eligibility by entering your zip code at checkout. For customers outside our delivery area, please contact us to explore other options.
Delivery fees vary based on your distance from our location:
Within 5 miles: $5.00
5 to 10 miles: $8.00
10 to 15 miles: $12.00
15 to 20 miles: $15.00
We offer free delivery on orders over $100.
Standard deliveries are typically made within 2-4 hours of placing your order. We also offer same-day delivery if you order before noon, as well as express delivery within 1-2 hours for an additional fee.
Yes, you can! Once your order is out for delivery, you’ll receive a tracking link via email or SMS so you can monitor the progress in real-time
Yes, we offer weekend and after-hours delivery for an additional fee. Check our Delivery Page for more details on delivery times and fees.
Returns and Refunds
Due to the nature of our products, we can only accept returns on items that are damaged or defective. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery, and we’ll work with you to resolve the issue.
If your product is eligible for a return (damaged, defective, or incorrect), please email us at buddysflowerservice@gmail.com with your order number and a description of the issue. We will review your request and provide a resolution within 3 business days.
Yes, you can cancel your order as long as it has not yet been dispatched for delivery. To cancel your order, please contact us immediately at buddysflowerservice@gmail.com or call 910-232-8551. Once your order is out for delivery, it cannot be canceled.
Payments
We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay and Google Pay. We also accept cryptocurrency payments—contact us for more information.
Absolutely. We use industry-standard encryption and security measures to protect your payment information. Our checkout process is fully PCI-compliant, ensuring that your details are safe and secure.
At this time, we do not support split payments across multiple payment methods. However, you can apply any loyalty rewards or discount codes to reduce the amount charged to a single payment method.
Loyalty Program
With Buddy’s Buds Rewards, you earn points with every purchase. For every $1 spent, you’ll earn 1 point. Points can be redeemed for discounts, free products, and more! Learn more on our Loyalty Program Page.
Simply create an account on our website and you’ll automatically be enrolled in Buddy’s Buds Rewards. You’ll earn 50 welcome points just for signing up!
You can track your points by logging into your account and viewing your Buddy’s Buds Rewards Dashboard, where you’ll see your total points and available rewards.
General Questions
You can reach us by filling out the Contact Form, emailing us at buddysflowerservice@gmail.com, or calling our customer support line at 910-232-8551. We’re available Monday through Friday, 9 AM to 6 PM EST.
At this time, we are exclusively a delivery service. However, we partner with trusted local shops to source our products. All orders can be placed online for fast, convenient delivery.
If you have any other questions, don’t hesitate to reach out to us. We’re here to help make your experience with Buddy’s Flower Service smooth and enjoyable!